FAQ
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I WANT TO CANCEL MY ORDER
No refunds policy
All sales are final. NO REFUNDS
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.NO Exchanges
All sales are final, and no exchanges will be allowed. -
I NEED TO MAKE A CHANGE TO MY ORDER
We are very sorry for the inconvenience. Unfortunately after an order is placed we cannot make any modifications. Non the less, if your package is returned, we will proceed sending it to the correct address.
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WHEN CAN I EXPECT MY MERCHANDISE?
Please note that due to high demand, orders may experience a slightly longer processing time than usual. We want to be transparent with you, and we want to make sure you're aware that shipping delivery times may vary between product. Please make sure to see for an estimated delivery time in the product description.
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WHY WAS MY ORDER CANCELLED?
Your order can be cancelled for the following reasons:
- High Risk order classification by Shopify
- We only allow a max of 4 records per order. -
DAMAGED GOODS
If your items arrived damaged or wrong. Please contact us immediately at dtmfvinyl@indiemerch.com
HELLO, HOW MAY WE ASSIST YOU?
Trade name: Indie Merchandising
Phone number: +1 (855) 909-3564
Email: dtmfvinyl@indiemerch.com
Physical address: 34440 Vine St, Eastlake, OH, United States